Last updated: 14/07/2025

At Rogue Rehabilitation, your privacy is important to us. We are committed to protecting your personal and health information under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and relevant health records legislation.

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This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

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1. What information do we collect?

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We may collect and hold the following types of personal information:

• Your full name, date of birth, and contact details

• Emergency contact information

• Medical history, treatment records, and other health-related information

• Information provided through intake forms, bookings, and consultations

• Payment and billing details

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2. How do we collect your information?

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We collect personal information directly from you when you:

• Book an appointment (online, phone, or in person)

• Fill out forms or provide information during consultations

• Interact with our website or social media

• Communicate with us via email, phone, or SMS

We may also receive information from third parties such as GPs, specialists, or other health providers with your consent.

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3. Why do we collect your information?

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We collect and use your personal information to:

• Provide osteopathy and rehabilitation services

• Manage your appointments and treatment plans

• Communicate with you about your care

• Comply with legal and regulatory obligations

• Improve our services and your experience

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4. How is your information stored?

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Your information is securely stored in Cliniko, our practice management software, which is encrypted and compliant with privacy and health data regulations.

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

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5. Do we share your information?

We do not sell, rent, or share your personal information for marketing purposes. We will only share your information:

• With your consent

• When required by law (e.g. court order or subpoena)

• With other health professionals for your care (e.g. GP or specialist referral)

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6. Your rights

You have the right to:

• Access your personal information

• Correct or update your information

• Withdraw consent for use of your information (where applicable)

• Complain about a breach of your privacy

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7. Cookies and website use

Our website may use cookies to improve your browsing experience. We do not use cookies to collect personal health information or track you across other websites.

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8. Policy updates

We may update this policy from time to time. The latest version will always be available on our website.

 

Contact:
If you have any questions or concerns about your privacy or this policy, please get in touch with Brad at Rogue Rehabilitation.